Share Button

When you try to put together Microsoft Dynamics CRM for your installed outlook 2007 by via Configuration Wizard then sometimes when might have received an outlook error message.   Microsoft Dynamics CRM is the software which allows you to deal with ongoing relationships with users or from first contact. This is due to the Windows Live ID Sign-in Assistant service which is not running. Due to this error you will be not able to put together Microsoft Dynamics CRM for your installed outlook 2007 so try to fix this outlook error instantly.

Why this outlook error occurs?

This outlook error arises due to the not running of Windows Live ID Sign-in Assistant service.

What are the symptoms?

When you try put together Microsoft Dynamics CRM for Outlook via the Configuration Wizard then you receive the following error message:-

“Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials. Check your connection or contact your administrator for more help.”

CRM configuration location is C:\Users\username\AppData\Local\Microsoft\MSCRM\Logs\Crm50ClientConfig.log) and this location you will also see the following error message:-

“Error| Error connecting to URL: https://dev.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.Passport.IdCrl.IdCrlException: InitializeEx()

at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.Initialize(String environment)

at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager..ctor(String environment)

at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.GetLogonManager()

at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()

at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)

at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)

at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)”

 How to get rid from this outlook error?

If you are suffering from this outlook error message and want to fix this then you have to restart windows Live ID sign-In Assistant and for this click on start button and type Services.msc in the search box.

  • When the windows Services.msc page opens then select the Windows Live ID Sign-in Assistant and check whether the Start Type is put to Automatic or not.
  • If Startup Type is not put to Automatic then go to the Windows Live ID Sign-in Assistant and double click on it and transform Startup from none Automatic to Automatic. Then click on start button given just below of it and then click on ok.
  • When Startup is set to Automatic then check for the status is put to Started or not. If the status is is set to Started then locate the Windows Live ID Sign-in Assistant, then right click on it and then click on restart button to restart Windows Live ID Sign-in Assistant.
  •  If you receive any problem in starting Windows Live ID Sign-in Assistant then uninstall and again reinstall this service.

If you don’t want to take experience this lengthy process to fix this error then use third party repair tool to fix this outlook error message.

Fix- “Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials. Check your connection or contact your administrator for more help.”

Leave a Reply

Your email address will not be published. Required fields are marked *