You may get the following error when you try to set up email for an Office 365 user in Outlook.
An encrypted connection to your mail services is not available
An encrypted connection to your mail server is not available. Click Next to attempt using an unencrypted connection.
Autodiscover cannot process the given e-mail address. Only mailboxes and contacts are allowed.
This error prevents you from setting up email account. It comes under network connectivity issue that occurs for one of the following reasons.
- Incorrect User Name or Password: You must double check the username and password for the account. Most probably you are entering wrong credential for the account.
- Autodiscover: Autodiscover issues prevent outlook from detecting the correct Exchange Online Information for the user Account.
- Network Connectivity Issues: Network Connectivity Issues may stop outlook from communicating with the Exchange Online Server.
- Exchange Online Restrictions: Exchange Online Restrictions also prevent Outlook from connection to the Exchange Online Servers.
- Corrupted Configuration File: Corrupted Outlook Configuration File or PST file may also cause this error.
The reasons may vary due to user’s PC condition. For example there may be viruses in the user’s system that is preventing outlook from making reliable connection with server.
Solution of An encrypted connection to your mail services is not available
- Provides Correct Emails, Username and Password
- Upgrade Your Outlook Version. If you are using outlook 2010 or earlier version then you must upgrade your outlook to latest version
- Make sure Autodiscover CNAME record is set up correctly.
- Use Domain Troubleshooting Wizard in Office 365.
- Sign in the Office 365
- Click Admin to open the Office 365 admin center.
- In the left navigation pane, click Domains, select the domain name that’s used by the affected user and then click troubleshoot start the wizard.
- Create new Profile by choosing manual configuration setting
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